Opportunity to Comment on Change to Policy #21

The Board of Commissioners approved a revision to POLICY #22 COMPLAINTS AGAINST THE NATIONAL LEAGUE FOR NURSING ACCREDITING COMMISSION. Pursuant to Commission Policy #11, proposed policy changes are submitted to accredited programs for review and comment prior to implementation.
 
Please provide any comments by email to Yovanka Heyburn at yheyburn@nlnac.org no later than April 25, 2013. The Commissioners will consider these comments prior to implementation of the policy.
 
Thank you for reviewing this policy change. We appreciate your interest and support of the accreditation process.


POLICY #21
COMPLAINTS AGAINST THE NATIONAL LEAGUE FOR NURSING ACCREDITING COMMISSION


The Executive Committee of the National League for Nursing Accrediting Commission receives complaints made against the NLNAC staff, Commissioners, appeal panels, or program evaluators with respect to monitoring of a program’s compliance with NLNAC Standards and Criteria or adherence to accreditation procedures.

When such a complaint is received, the Executive Committee, operating under the Conflict of Interest Policy, appoints a special committee to investigate the complaint in a timely, fair, and equitable manner. Commissioners shall not participate in any capacity on the special committee.

PROCEDURE TIMELINE
The complaint is presented to the NLNAC as a written, signed, and dated statement.  
All written complaints received regarding monitoring of a program’s compliance with NLNAC Standards and Criteria or adherence to accreditation procedures shall be forwarded to the Chair of the Commission. Within ten (10) days of receipt
The Chair will review the complaint and may request, as necessary, additional information from the complainant or the NLNAC staff. Within ten (10) days of the Chair’s receipt

The Chair will appoint a special committee of three persons composed of:

  • 1 representative from nursing education;
  • 1 representative from nursing service; and
  • 1 public member.      
Within fourteen (14) days of the Chair’s receipt and following the ten (10) day review period
The special committee presents its findings to the Commission for action. At the next scheduled meeting
The special committee presentation is to be referred to a subsequent Commission meeting if the next scheduled meeting does not allow a thirty (30) day review time by the special committee. The Board of Commissioners can
(a) affirm that policies and procedures have been applied appropriately and/or
(b) recommend changes to be made.
The complainant will be notified of action taken by the Commission. Within thirty (30) days of the Commission meeting