The Board of
Commissioners approved a revision to POLICY #22 COMPLAINTS AGAINST THE NATIONAL LEAGUE FOR NURSING ACCREDITING COMMISSION. Pursuant to Commission Policy #11, proposed policy changes are
submitted to accredited programs for review and comment prior to
Please provide any comments by email to Yovanka Heyburn at firstname.lastname@example.org no later than April 25, 2013. The Commissioners will consider these comments prior to implementation of the policy.
Thank you for reviewing this policy change. We appreciate your interest and support of the accreditation process.
COMPLAINTS AGAINST THE NATIONAL LEAGUE FOR NURSING ACCREDITING COMMISSION
The Executive Committee of the National League for Nursing Accrediting Commission receives complaints made against the NLNAC staff, Commissioners, appeal panels, or program evaluators with respect to monitoring of a program’s compliance with NLNAC Standards and Criteria or adherence to accreditation procedures.
When such a complaint is received, the Executive Committee, operating under the Conflict of Interest Policy, appoints a special committee to investigate the complaint in a timely, fair, and equitable manner. Commissioners shall not participate in any capacity on the special committee.
|The complaint is presented to the NLNAC as a written, signed, and dated statement.|
|All written complaints received regarding monitoring of a program’s compliance with NLNAC Standards and Criteria or adherence to accreditation procedures shall be forwarded to the Chair of the Commission.||Within ten (10) days of receipt|
|The Chair will review the complaint and may request, as necessary, additional information from the complainant or the NLNAC staff.||Within ten (10) days of the Chair’s receipt|
The Chair will appoint a special committee of three persons composed of:
|Within fourteen (14) days of the Chair’s receipt and following the ten (10) day review period|
|The special committee presents its findings to the Commission for action.||At the next scheduled meeting|
|The special committee presentation is to be referred to a subsequent Commission meeting if the next scheduled meeting does not allow a thirty (30) day review time by the special committee.||The Board of Commissioners can
(a) affirm that policies and procedures have been applied appropriately and/or
(b) recommend changes to be made.
|The complainant will be notified of action taken by the Commission.||Within thirty (30) days of the Commission meeting|